Your order remains pending while we wait for your bank to clear funds to our bank. It takes 4-5 business days to complete a transaction. While your order is pending, your pending digital currency is reflected in your balance. You will not be able to send pending digital currency.
To see the digital currency you can use, go to the Send page and check your Available Balance. This represents your digital currency not including pending transactions.
Does verification between banks happen even after my account has been verified! I mean, does it do this every time I place an order?
Hi Danc328,
Bank verification happens only once, at the time you first verify your bank. Your information is never stored and is transmitted securely through an industry-leading financial aggregation service called Yodlee. Yodlee is trusted by companies such as Paypal, Venmo and many major banks.
Your bank is not verified again when you place an order.
Best,
-the Celery team
It has now been 6 days and my bank account has had funds withdrawn, yet I still do not have access to my BTC. Why is this happening?